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Director of Human Resources

Location: New York, NY

Job Category: Food Services/Hospitality

Job Type: Full Time

Major Duties and Responsibilities:


  • Work with General Manager to improve organizational structure, programs and activities that supports and ensures the integrity of the hotel.
  • Oversee and act as main spokesperson for events and programs such as Big Apple Star, Associate of the Quarter/Year program, Trading Places, AOS, Housekeeping Week and monthly birthday celebrations. 
  • Participate in HANYC DOHR meetings and work with other Director of HRs to establish and maintain networking contacts within the hospitality industry and hotel’s comp set
  • Labor Relations:
    • Resolve manager and associate dissatisfaction by investigating complaints and concerns, evaluating and offering possible courses of action, providing advice, guidance, and direction
    • Identify emerging Human Resources issues by surveying and interacting with associates and managers
    • Identify and help resolve personnel and business-related problems in partnership with the General Manager, Department Managers and Corporate HR
    • Personally meet with and answer questions for the business agents and delegates from the various locals that represent union associates
    • Review discipline and discharge issues to ensure compliance with internal policies and procedures
  • Employment:      
    • Phone screen selected qualified applicants, schedule appointments and interview applicants for open positions (external/internal).
    • Work with managers to target/determine qualified internal candidates for promotion.
    • Coach managers on recruitment and employment policies and procedures.
    • Maintain eRecruitment data and applications. 
    • Process new hires, including checking documentation for employment authorization, filling out all necessary paperwork, and review benefits if applicable
    • Conduct exit interviews
    • Review EEOC regulations and assure compliance in associate hiring, transferring and promotions.
  • Benefits:
  • Working knowledge, understanding and remain up-to-date on law changes and regulations relating to ADA, FMLA, OSHA, COBRA, DOL, HIPPA, and ERISA
  • Proactively facilitate benefit discussions and information sharing at all levels of the organization to identify, develop and implement process/associate improvements as needed within the department and organization.
  • Works with corporate benefits team to conduct accident investigations, safety inspections with OSHA and workers compensation carrier.
  • Collaborate with hotel management to identify frequency/severity of incidents or accidents and assist with designing training programs or modification of work task.
    • HRMS
        • Work with HRMS Manager to post hotel related items on website.
        • Drive usage by communicating the benefits of
        • Responsible for all approval on myHRplace.
        • Work with HRMS Manager to activate and train associates on


Leadership Skill Requirements:

Consistently demonstrates our established Leadership Competencies:

  • Vision and Strategic Leadership
  • Change Leadership
  • Customer Satisfaction and Quality Leadership
  • Learning and Development Passion
  • Teaming
  • Communication
  • Associate Satisfaction Leadership
  • Accountability and Creating Results


Technical Skill Requirements:

  • Excellent working knowledge of all operating processes
  • Able to create, implement and analyze manual and automated reports
  • Comprehensive knowledge of management strategies and techniques
  • Familiar with legal and contractual agreements
  • Comprehensive knowledge of personal computers and various hotel specific applications, such as CLS, Word, Excel, Outlook, Solomon, Internet, Call Accounting/NEC, On Command, Kronos and Uliti-Pro.


Other Skill Requirements:


  • Have an understanding of the components of and managing within the collective bargaining agreement
  • Must have effective communication and listening skills
  • Have an understanding of the scope and breadth of “management’s rights”
  • Have an understanding of the relationship between the law and the collective bargaining agreement
  • Know the do’s and don’ts of counseling employees


Experience and Qualifications:


  • Bachelor degree B.A. Minimum of five years Human Resources management experience in hospitality.
  • Work experience in a luxury hotel or related environment.
  • Proficiency in labor relations, training, development, recruitment, staffing and compensation and benefit administration.
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
  • Has led a diverse staff, and is experienced in dealing with and managing an organized labor work force. 

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