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Director of Revenue Management

Location: New York, NY

Job Category: Food Services/Hospitality

Job Type: Full Time

Position Summary:

Leads the Revenue Analyst or Revenue Manager to achieve goals and objectives in alignment with strategic vision.   Ensures all strategies, vendor partners, channels, and technology systems are contributing to and supporting our brand.


Major Duties and Responsibilities:

  • Lead the hotels’ analytical efforts as applied to room sales.
  • Support the hotels’ yield efforts, via analysis and reporting that ensure that all segments and distribution channels are “mined” for revenue opportunities based on budget, forecast, pace and market demand.
  • Develop and maintain an innovative, forward-thinking team attitude, driven towards improvement.
  • Maximize the potential and ensure proactive and accurate maintenance and management of all systems: Duetto, SynXis, Opera, and BI.
  • “Partner” with the Sales, Marketing, and Finance team, providing analysis, reporting and data collection for teams as needed.
  • Provide analytical research documents and reports in support of the annual Rate and Budget processes as well as development of the Business Plan.
  • Take lead in writing, communicating, and providing analytical research, documents, and reports to complete required Financial Reports to ownership and executive leadership.
  • Identify and communicate demand periods (high and low) for which a strategic plan is needed; build the strategic plan in conjunction with Sales Team.
  • Ensure that the necessary reports are maintained and systematically analyzed, containing market intelligence reports including but not limited to: Demand360, Hotelligence, STR, DaySTR, Pulse BI, Forecasts, etc
  • Lead Weekly RevMax Meetings, provide insight and recommendations in terms of pricing, availability, market demand and promotional opportunities for all segments and channels.
  • Ensure hotel’s yield strategy is accurately implemented and with a sense of urgency in all distribution channels via Duetto, SynXis, Opera, etc. for all future dates.
  • Create a strong, open minded revenue culture throughout entire hotel.
  • Develop, grow, and mentor team members and junior managers in other disciplines outside of revenue department.
  • Creates and manages a departmental budget.
  • Collects and then provides multi-varied information about the competitive environment to a variety of internal customers.
  • Interfaces with contacts and customers as required.


Leadership Skill Requirements:

Consistently demonstrates our established Leadership Competencies:

  • Inspiring team leader focused on delivery of great customer service and quality leadership.
  • Has an excellent interpersonal and communication skills across all levels of leadership.
  • Is flexible and able to adapt to changing situations, needs and priorities.
  • Strong, assertive and self-motivated individual with natural urge to achieve results and accomplish self-imposed goals.
  • Open, direct, straight talking, transparent and ethical.
  • Pro-active with the ability to think ahead and plan for multiple outcomes
  • An independent decision maker and occasionally utilize team consensus or collaboration.
  • Vision and Strategic Leadership.
  • Learning and Development Passion
  • Associate Satisfaction Leadership


Other Skill Requirements:

  • Consistently strives for continuous improvement
  • Must be a creative and innovative thinker who can bring thoughts to actions
  • Analytical approach to problem solving
  • Able to participate in industry events, receptions, client meetings etc.    


Experience and Qualifications:


Proven team leader with a high level of energy and motivation with a proven track record of living the company's values. Results oriented with an emphasis on both individual and team accountability.


  • 5 years’ experience in Revenue Management, preferably minimum of 2 years as Director
  • Technologically savvy, expert in Microsoft Excel, possessing the aptitude and desire to learn new technology.
  • Analytical skills, as well as problem recognition and resolution skills.
  • Excellent communication and organizational skills.
  • Detailed understanding of the NY market.




  • Firsthand knowledge of NYC market
  • Knowledge of following systems: Opera, SynXis, Duetto, Tableau

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